Through its Austrian Airlines Amman Office the country's flag carrier, has a strong presence in the Middle East, particularly in Jordan. For business and leisure visitors looking for flights to Vienna and beyond, this office in the capital serves as a vital hub. Austrian Airlines flies directly between Queen Alia International Airport in Amman and Vienna International Airport. The airline has a reputation for providing excellent and timely service. The Amman office handles customer assistance, ticket booking, travel queries, and other locally pertinent services. The office staff, which speaks multiple languages, is committed to provide outstanding customer service and helping with any travel-related needs. Austrian Airlines' Amman office guarantees a seamless and effective journey for business, pleasure, or special occasions.

Baggage Drop Assistance

• Baggage drop assistance is a service offered at the airport where passengers can quickly check in their luggage after completing their check-in process. This service is available for passengers who have checked in online or via mobile. Upon arrival at the designated baggage drop counter, airline staff assist in ensuring that checked bags meet weight and size regulations, label them correctly, and send them to the aircraft. For travelers with multiple or oversized items, baggage drop assistance provides guidance and ensures everything is handled according to airline policies. This service aims to reduce the time spent at the airport and streamline the baggage process.

Self-Service Kiosk Assistance

• Self-service kiosk assistance refers to the help passengers receive in using the self-check-in kiosks at the airport. These kiosks allow passengers to check in for their flight, select seats, and print boarding passes without needing assistance from airline staff. The kiosks are designed to be user-friendly, guiding travelers through the check-in process. However, for those who need help or experience any issues (e.g., unable to check in, incorrect information), airline staff provide support and troubleshooting assistance. This service is especially helpful during busy times, as it speeds up the check-in process and reduces long lines at check-in counters.